Willow’s Trusted TailsPrivacy notice
How we look after your personal information.
Who we are: Willow’s Trusted Tails, a pet care business based in Chester, UK. Contact: willowstrustedtails@gmail.com.
What we collect
When you contact us, we collect the details you give us, such as your name, phone number, email, address, and information about your pets, so we can reply and provide our services.
How we use it
We only use your information to respond to enquiries, arrange and deliver pet care, and take payment. We never sell your data or use it for unrelated marketing.
Who we share it with
Our enquiry form is processed by a third-party form provider, which passes your message to us by email. We don’t share your details with anyone else unless required by law or in an emergency involving your pet (for example, your vet).
How long we keep it
We keep client records for as long as you use our services and for a reasonable period afterwards for accounting and insurance purposes, then delete them.
Your rights
Under UK GDPR you can ask to see, correct or delete your information at any time. Just email us. If you’re unhappy, you can complain to the Information Commissioner’s Office (ico.org.uk).
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